WE ASK THAT YOU READ THIS VERY CAREFULLY BEFORE MAKING PAYMENT.

We request that you kindly ask questions if there is something you do not understand or seems unclear. We hope you realize that by keeping to the terms of this Agreement both you, the Buyer (as defined herein) and UNIHAIRVN, the Company (as defined herein), have the basis for an ongoing and hopeful relationship. Together, we are the Parties to this Agreement. Together we are the collaborators of your new wig and hopefully decisions to continue our relationship long into the future.

INTRODUCTION

Buyer agrees to the terms and conditions outlined in this agreement (”Agreement”) with respect to the goods, services and information provided by and through your purchase of any UNIHAIRVN’s item. This Agreement constitutes the entire and only agreement between the Company and the Buyer and supersedes any and all prior or contemporaneous agreements representations, warranties and understandings with respect to the goods, services and information provided by the Company.

Buyer agrees to review this Agreement prior to the Initial Consultation and prior to purchasing anything. Purchase of a good or service shall be deemed acceptance of this Agreement and an understanding of the terms set forth herein

PAYMENT POLICY

FINAL PAYMENT: Final Payment shall be made to UNIHAIRVN at the start of the Production Period, at the time of the new cut or first cut, and NON-REFUNDABLE, at which point the wig becomes the property of the Buyer, subject only to abandonment.

TAXES: All wig options are priced without accounting for taxes which are jurisdiction dependent.

PAYMENT: Buyer represents and warrants that (i) the credit card information supplied is true, complete and correct and (ii) charges incurred by the Buyer will be honored by the Buyer’s credit card company and (iii) Buyer shall pay any charges incurred by Buyer at the amounts in effect at the time incurred, including all applicable taxes and fees and (iv) Buyer will not cancel any credit cards on file with UNIHAIRVN during the pendency of this Agreement. Buyer shall be responsible for all charges incurred through the use of credit card authorization to the Company.

Buyer shall not reverse any fees from the debit/credit card; but, in the event of any disagreement, will apply the Notice/Choice of Law/Forum section of this Agreement.

Any such reversal of payment shall be deemed a breach of this Agreement and shall be immediately actionable.

SHIPPING POLICY

We process orders on business days which are Monday through Friday, Eastern Standard Times, and exclude holidays observed by the Post Office.

Processing Time:  6 – 30 days (depending on the order’s quantity and quality)

Estimated Delivery:  3-10 days to international (in regular seasons) or more depends on holiday seasons but will not exceed 60 days.

We are shipping with specialists in international shipping and courier delivery services! The tracking number will be informed to you via email around 4 – 7 days since your parcel is picked up by the carrier.

All shipping costs and taxes will be paid by the buyer, in case you want to return the goods or send the goods for repair.

All packages sent by DHL/UPS/Fedex are noted as Synthetic fiber/Synthetic hair and (although all of our hair is still 100% real human hair). This is the only way for us to send hair and customers can easily receive the package without having trouble with custom and high custom fees. When you make the payment, you agree and are fully aware of this note and will not make any claim regarding this note on the product.

ORDER TRACKING

You will receive a confirmation email/Chat with a tracking link so that you can follow your order all the way home! Please allow 2-4 days for the carrier to scan your package into their system.

If you attempt to track your package and there is no information available that just means the carrier has not processed your package yet. When the package is scanned into their system, tracking events will populate on the tracking page.

INCORRECT ADDRESS

Make sure you provide the correct address at checkout because we are not responsible if your order gets delivered to the wrong address.

If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your package, we are not responsible if that package gets lost, stolen, or damaged.

CANCELLATION ORDER

When you place an order in advance, you can change the type and quantity of the goods or cancel the order within 24 hours from the time of successful final payment

– We will refund 100% if you notify us within 24 hours from the time of the final payment is made

– After 24 hours from successful payment, orders cannot be changed, canceled, or refunded

REFUND & RETURNS

UNIHAIRVN’ HAIR PRODUCTS ARE NON-RETURNABLE AND NON-REFUNDABLE.

IF SOMETHING ARRIVES DAMAGED, IT WILL BE REPAIRED SUBJECT TO THE TERMS AND CONDITIONS SET FORTH HEREIN. ANY ITEM, NOT PICKED UP BY THE BUYER WITHIN ONE (1) YEAR OF THE DATE NOTICE THAT THE ITEM IS READY FOR PICKUP, WILL BE FORFEITED AND WILL BECOME THE PROPERTY OF UNIHAIRVN. NO REFUND WILL BE OFFERED.

1, Compensation & Return/refund Policy

We accept seriously damaged orders caused by our company to be compensated or refunded/returned after 3 days of receiving. However, all cases should be reviewed and agreed upon by both parties.

Customers should send all clear and persuasive proof (videos, pictures, etc) showing the product’s problem if they wish to have a solution. We have the right to refuse to solve cases with no clear proof.

We only issue a refund when we have received the product sent by customers.

All returned orders must remain untouched, worn, tampered. Therefore, customers can’t send back products that have been used, worn, or tampered.

Customers will directly send the package back if they want to return the hair. All transactions fees, shipping fees, and customs fees are responsible by customers in all cases.

We will not be responsible for packages damaged by customers or lost packages on return.

We don’t allow customized orders (product inquiries that are NOT in our catalog provided by our sales representative or based on the pictures or videos sent by customers) to be refunded/returned or compensated.

All orders can’t be returned or refunded after 7 days of receiving (tracked by DHL/UPS/Fedex tracking code).

Once your order is paid, we won’t accept the order to be canceled. If a customer cancels the order in the middle of the production process or after the order is finished without our approval, we have a right to take the customer’s deposit money to compensate for damages caused by customers.

2, Return Procedure.

Step 1: We provide customers shipping details (location, phone number, shipping method, package notes)

Step 2: Customers give us videos and pictures showing clearly the product status and quantities and inform us about the product quantities through WhatsApp.

Step 3: Customers give us the tracking code provided by the shipping company they used.

Step 4: We inform customers when we have received the packages.

COLOR/STYLE/QUALITY

We ensure 80-90% textures (styles, colors)  accurateness for all products due to the fact that the hair in pictures, videos, and in real-life looks different.

Buyer understands that every Wig is a specialty item made to order, with specifications to size, shape, quality, style and color which is a labor of love and time intensive.  Buyer understands that UNIHAIRVN uses only the highest quality natural human hair which is subject to the nuances of the medium. While UNIHAIRVN shall endeavor to make each Dini Wig to the Buyer’s exact and precise specifications, including but not limited to color, style and length, because UNIHAIRVN uses only natural human hair, there can be slight variations in the color just as there would be if  the hair  were to be Buyer’s own natural hair. The color can oxidize with time, just as human hair and should be understood in that context. The style can change slightly due to weather conditions, changes of season and all variables that affect human hair. As such UNIHAIRVN reserves the right to charge Buyer for any changes to color or length of an ordered item beyond three months post-delivery, subject to the Product Warranty.

POPULAR INCIDENTS WITH SHIPMENT/PACKAGE

1, Losing the package

In case the package is missing, the Sellers will need from  3 – 30 days (depending on the transportation process) to check and investigate  with the transportation company. During this time, the Sellers don’t accept refunds until problem are solved.

Case 1: the Sellers won’t accept a refund when a package is determined as successfully delivered by the transportation company with full proof.

The sellers will not be responsible for compensation or other complaints if the buyers reports the package as lost when the package is reported successfully delivered by the transportation company or third party.

Case 2: The sellers will accept re-make order when a package is determined as a mistake of the transportation company.

After a period from 3 – 30 days to investigate, if the transportation confirm the package is lost due to their mistake, the sellers will have the responsibility to make new order and re-send it to the customers (same as the previous order and no extra fee)

2, Receiving wrong product (size, styles, quality)/ damaged product/ lack of order

When you receive the items PLEASE TAKE VIDEO before and while opening the parcel/ package. Following our note below:

2.1. Video must be provided while unboxing/ unpackaging the items.

2.2. Pictures are not acceptable as proof.

We will not accept to return or refund if you don’t provide a full video while opening unbox your parcel.