Unihairvn ships worldwide from our factory in Da Nang, Vietnam. We work with DHL, UPS, and FedEx for fast, tracked, factory-direct delivery. Processing starts the business day after your payment is confirmed. Please note our Beaverton, OR address is a returns address only — we do not operate a US warehouse.

4. SHIPPING POLICY

We process orders on business days, from Monday to Friday, Eastern Standard Time, excluding postal holidays.

Order processing time: 6 – 30 business days (depending on order quantity and specifications).
Estimated delivery time: 3 – 10 days during normal seasons and possibly longer during peak/holiday seasons, but not exceeding 60 days.
A tracking number will be sent to you via email within 4 – 7 days from the time your parcel is picked up by the shipping carrier.
All shipping costs and customs duties shall be borne by the Buyer, in case you wish to return the hair or send it back for repair.

Important Customs Notice:

Orders shipped via DHL / UPS / FedEx will be declared as “Synthetic fiber / Synthetic hair” (even though our hair is 100% human hair).
Purpose: to facilitate customs clearance and help reduce customs-related charges.
By making payment, the Buyer acknowledges, understands and agrees with this declaration and will not raise any claim or complaint regarding this note on the parcel.

5. ORDER TRACKING

You will receive an order confirmation email/message with a tracking link so you can follow your shipment. Please allow 2–4 days for the shipping carrier to scan your parcel into their system.

If you attempt to track your parcel and no information appears, it simply means the carrier has not yet processed or scanned your package. Once it has been scanned into their system, the tracking information will appear on the tracking page.

6. SHIPPING ADDRESS

The Buyer is responsible for providing a full and accurate shipping address at checkout.

UNIHAIRVN will not be liable if:

The order is delivered to the wrong address due to incorrect or incomplete address information provided by the Buyer.
The parcel is lost or damaged after the Buyer directly contacts the last-mile carrier and requests redirection/forwarding of the parcel.

7. COMMON SHIPPING ISSUES

7.1. Lost Parcels

Investigation time: the Seller will need 3 to 30 days (depending on the shipping procedure) to check and investigate with the carrier.
No refund will be issued during the investigation period.

Cases where no refund will be issued: The Seller will not accept a refund request if the carrier confirms that the parcel has been successfully delivered with sufficient proof.

Cases that may be considered for a refund: The seller will accept a refund when a package that is selected by the buyer for delivery with insurance is determined to be due to a mistake by the transportation company such as DHL/FedEx/UPS with an official acceptance letter via email and they agree to indemnify.

Buyer must coordinate with the seller to handle any case requested by the seller. For example, they should call the international shipping unit’s call center or go to the post office to confirm.

7.2. Wrong / Damaged / Missing Items

⚠️ UNBOXING VIDEO IS MANDATORY

To receive support, the Buyer must:

Record a continuous video from the moment the parcel is intact and unopened until it is fully opened and all items are checked.
The video must clearly show: order details/label, outer box condition, and each bundle/wig/piece of hair inside.

Notes:

Still photos are NOT accepted as a replacement for video.
If you do not provide a complete unboxing video, UNIHAIRVN will NOT support exchange/return/refund.

For refunds, returns, and the full legal policy, see our Terms and Conditions. For any shipping question not covered here, contact wholesale@unihairvn.com or WhatsApp +84 974 086 828.